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Support
Parts & Consumables
Training
Maintenance
Our dedicated international team is here to serve you when it matters most.
A reliable technical support network is available throughout North and South America, Europe, and Asia. Technical Client Services (TCS) is a customer-centric interface to our product and science experts. Our TCS team will guide your process and engineering needs as your personal liaison for inquiries.
Our dedication to providing the best in customer support is about more than just keeping your systems and columns up-and-running – our service extends to making sure your operators know how to use and maintain the installed equipment. Build Skills and Knowledge through focused and flexible training on operations, automations, and maintenance.
Quality replacement parts are essential to ensuring high-performance of your equipment – and production continuity. We offer reliable spare parts and consumables for your columns, systems, and single-use consoles. Contact your sales representative or place a request on our service page for parts and ordering.
Ensure trouble-free operation of your equipment for years with a maintenance plan created to meet your specific needs. Whatever your requirements, we work with you to configure the right plan, schedule, and pricing. We offer an extendable 1-year warranty, service contracts and a personalized level of service for peace of mind and timely support when you need it. Our service plan packages include, Basic, Silver, Gold, Platinum.
Asahi Kasei Bioprocess plays a significant role in contributing to life and living for people around the world. Learn how we strive to provide a sustainable future.
